Shipping, Returns and Cancellation Policy
Plan ahead with confidence knowing your delivery will arrive on schedule.
Shipping and Returns Policy for LionfishZK.com
Shipping Policy
At LionfishZK.com, we understand the importance of timely delivery and strive to ensure your order arrives as scheduled. Here are the key details regarding our shipping process:
– Business Hours: Our business days are Monday through Friday, from 9:00 AM to 5:00 PM, excluding major holidays. Orders placed over the weekend, on holidays, or after 12 PM will be processed on the next business day.
– Order Processing: Your order will be processed and shipped within 5 to 7 business days, contingent upon product availability. Should any item require additional processing time, our Customer Service team will reach out to you directly for updates.
– Delivery Time: Once shipped, please allow an additional 3 to 5 business days for delivery. Delivery times may vary based on your location and shipping method chosen at checkout.
– Shipping Restrictions: Currently, we are unable to ship to international destinations, PO Boxes, and APO/FPO/DPO addresses directly through our website. If you require shipment to international destinations, PO Boxes, and APO/FPO/DPO addresses, please contact us for a manual invoice.
– International Shipping: For customers without a USA freight forwarding address, we encourage you to reach out to us directly to inquire about available shipping options and associated costs.
Returns Policy
At LionfishZK.com, customer satisfaction is paramount. For your peace of mind, we offer a flexible return policy as outlined below:
– Standard Return Policy: All returns must adhere to The LZK Group’s standard return policy. Please note that returns may be void where prohibited by law.
– Eligibility: To be eligible for a return, items must be in their original condition, unused, and in the original packaging, accompanied by proof of purchase.
– Return Process: If you wish to initiate a return, please contact our Customer Service team for further instructions on how to proceed.
Cancellations
This process varies according to your order type and which stage the order is in. You may cancel the entire order within 45 minutes of placing the order. Contact Customer Support by email: sales@lionfishzk.com. Customer Support can assist with canceling entire orders Once the 45-minute window has passed, the order cannot be canceled. Please have your original payment information available when calling to cancel your order. If it is too late to cancel your order, you may return any unwanted items in accordance with our returns policy.
Any order that returns, processes, and delivered items or is on track to be delivered will be subject to a 15% restocking fee.
We are committed to providing you with the best service possible. If you have any questions or need assistance with your order or return, please do not hesitate to reach out to our Customer Service team. Info@LionfishZK.com
Thank you for choosing LionfishZK.com for your shopping needs!
NEED HELP?
If you should have any questions, comments and/or concerns, please contact us immediately at info@lionfishzk.com.