Plan ahead so your order arrives on schedule.

Shipping Policy

Business hours (by appointment only): Monday–Friday, 9 AM–5 PM EST, excluding major holidays. Orders placed after 12 PM, on weekends, or on holidays are processed the next business day.
Processing time: 5–7 business days, based on availability. We will notify you of any delays. Custom orders do not follow standard processing times. Contact us for a custom timeline.
Delivery time: 3–5 business days after shipment. Actual delivery varies by location and shipping method.
Shipping restrictions: We do not ship directly to international addresses, the U.S. Virgin Islands, Puerto Rico, PO Boxes, or APO/FPO/DPO addresses.
- Contact us for a manual quote and invoice. We can arrange shipping to most locations, but all customs duties, taxes, and fees are the buyer’s responsibility.

Returns Policy

Items must be unused, in original condition and packaging, and include proof of purchase.
Email info@lionfishzk.com for approval and return instructions before sending anything back.
Return shipping is the buyer’s responsibility unless the item is defective or damaged in transit. In those cases, we cover return shipping.
Returns of shipped or delivered items may be subject to a 15% restocking fee. The fee is waived for defective or damaged items.
Approved refunds are issued to the original payment method within 14 days of our receipt of the return.

Cancellations

Cancel within 45 minutes of placing your order by emailing sales@lionfishzk.com. Include your payment details so we can locate the order.
After 45 minutes, orders cannot be canceled. Use the Returns Policy instead.

Questions? Email info@lionfishzk.com anytime.

Thank you for supporting sustainable lionfish removal and for choosing ZooKeeper.